Frequently Asked Questions
Appointments, Availability & General Info
Do you have weekend appointments available?
A: Weekend appointments are extremely limited and are made on a first come first serve basis; usually during the height of our busy season from April - July.
What is the earliest available appointment?
A: Our official window cleaning season runs from April - December (weather dependant) with an arrival time between 8:30-9 a.m. On certain occasions, we may be able to offer an earlier appointment slot based on need and availability.
Can I make an appointment online?
Appointments cannot currently be scheduled online. For the most up-to-date availability and prompt service the best way to get an appointment is to contact us via phone : 518.260.4107, by e-mail at: office@clearviewecs.com or our on our connect page.
How long will I have to wait for my service?
Our services are highest in demand from May-August with June & July being the most requested months. These appointment slots can book up to a year in advance so it is recommended that you call as soon as possible. At other times in our season, the average wait is a couple of weeks. A cancellation list is always available.
How long will my service take?
Most average homes take between 1-3 hours.
How many team members will come to the job?
Most jobs will have 2-4 trained professionals on-site based on the service being provided.
WINDOW CLEANING
What is included in your window cleaning services?
**Interior/Exterior window cleaning includes hand cleaning of the interior window and hand- wiping of the tracks and sills. We then wipe your screen and frame with a damp cloth. We then re-install the screens. We then do the exterior of your window and exterior sills with our water-fed pole system.
**Exterior Only window cleaning includes the cleaning of the exterior windows and sills using our purified water-fed pole system. We then hand wipe your screens with a damp cloth and proceed to reinstall the screen.
**Please note that screens with heavy debris or pollen can be machine washed. This is an additional cost starting at an additional $3.00 per screen.**
What should I do to prepare for my appointment?
For interior/exterior window cleaning we ask that you make sure that all items such as plants, picture frames, and knick-knacks are removed from window sills and that all windows are accessible prior to our crews arrival. We can work around blinds & curtains. We will need access to the interior of your home for this service and our office staff will arrange this with you upon booking.
For exterior-only window cleaning, we ask that your windows are closed, screens are removed or unlocked and that your exterior water spigot is on. You do not have to be home for this service.
Can you remove paint from windows?
Paint, stucco, silicone, stickers and other construction and remodeling debris can be removed effectively and efficiently from windows. Removal of such debris is not included with our regular window cleaning service and an additional fee would be incurred.
What happens if it is raining or forecasted to rain during my scheduled appointment?
It is our policy to keep the scheduled appointment to clean the interior windows and then we can re-schedule the exteriors within a timely manner if it's heavily raining or the safety of our crew is of concern. Light and even moderate rain will not affect the quality of your cleaning. If you choose to cancel or reschedule your appointment, it will be at our current booking timeframe.
How often should I have my windows cleaned?
As with most things, that depends on your circumstances and personal preferences. Many residential customers like to have their windows cleaned once or twice a year. For our commercial accounts some find a monthly cleaning or a once-a-year cleaning benefits them the most. We can give you professional recommendations to find out the best fit for your specific needs.
My windows look foggy. Will the fog go away after the windows are cleaned?
Foggy windows are often a result of a damaged or defective double-pane window. This will not not clean up. The fog appears between the panes of glass and comes from a broken seal. Foggy windows would need to be replaced by the manufacturer or a local window installation company.
Gutter Cleaning
What is included with a gutter cleaning?
We hand-clean the inside of the gutters removing debris, we then check and clean the downspouts. If they are not functioning properly we remediate the clog by taking apart the downspout and removing debris. The cleaning of the exterior of your gutter is NOT included in a gutter cleaning.
Do you clear off the roof of debris?
In situations where we can safely remove debris, branches or leaves from your roof we will do so as we are able and for a separate charge. The safety of our crew is of our utmost concern and this is done on a case-by-case basis and is NOT included in your gutter cleaning price.
Gutter Guard Installation & Cleaning
What are Leaf Relief gutter guards?
Leaf Relief gutter guards are an aluminum porous guard that keeps debris out of the gutter. They are extremely effective and affordable solution to clients who have large amounts of leaves. They have a 40-year warrantee and our technicians can verify if it is a good fit for your home & its surroundings.
A Note.
As with anything in life, there are no guarantees. We will not sell our clients anything without full disclosure. Gutter guards are not maintenance-free product. There will be times when you will need to have the tops of your guards brushed or blown off due to leaves or debris covering the tops of your guards. On average this is done every 3-5 years.
I have gutter guards but my gutters are still clogged or I have a concern that they might be, what do you recommend?
It happens! As mentioned above, gutter guards are not a maintenance-free product. If your gutter guards are clogged or water is running over them, based on the type of guard you have we can sometimes brush the guards off or flush them. We also can remove the guard, clean out the gutter, and then reinstall the guard.
Cancellation Policy
What is your cancellation policy?
If you cancel within 48 hours prior to your scheduled service date, a $175.00 cancelation fee will apply.
If you reschedule within 48 hours prior to your service date, a $175.00 reschedule fee will apply. Please note that this fee will not be applied to your rescheduled date.We will always work with clients in extenuating circumstances.
Discounts
Do you offer any discounts?
With a grateful heart, we offer discounts to the following:
5% discount for military members.
5% discount for seniors, ages 65 and older.
**You must mention when booking your service to our office staff to receive a discount**
Estimates
Can you give me an estimate over the phone?
We do not offer typically offer estimates over the phone we do both online, in-person & text estimates. To receive an estimate, please connect with us via our connect page or call us at 518.260.4107
How long is an estimate valid for?
Estimates are valid for 3 months. Prices are subject to change annually.
Insurance
Do you have insurance?
Yes. We are fully insured and carry commercial auto, comprehension, liability & workers compensation insurance. We would be happy to furnish you with any up-to-date copies at any time and a COI upon request after you book your services.
Payment
What payment methods are accepted?
Credit cards, cash and checks made payable to: Clearview ECS, LLC. are all accepted forms of payment. You may also pay online as well using our "pay online" tab or call our office with your credit card to pay.
***Checks are preferred due to the high cost of processing fees***
When is payment due?
For residential work, payment is due upon completion of the job within 7-10 days. It can be paid via check or online after the invoicing has been sent. Commercial accounts are due within 30 days of performing services. After that a late fee of $25.00 applies.
**If your account goes 60 days past due, your account will be referred to a collection agency**
What happens with returned checks?
A $35.00 fee is added to your invoice for accounts with returned checks. This fee is in addition to any late fees incurred. You will be asked to pay upfront the next time you book with us.
Tipping
What is the etiquette on tipping?
Tipping is never required, but is always greatly appreciated by our staff based on your experience with us! Tips can be paid by cash directly to our crew or added to a check. We will make sure tips get to the right team member. If adding a tip to a check payment, please make sure you make a note of it on the memo line of your check.