Frequently Asked Questions
Appointments, Availability & General Info
Do you have weekend appointments available?
A: Weekend appointments are limited and are made on a first come first serve basis; usually during the height of our busy season from May-August.
What is the earliest available appointment?
A: Our arrival time is usually between 8-9 a.m. On certain occasions we may be able to offer an earlier appointment slot based on need and availability.
Can I make an appointment online?
Appointments cannot currently be scheduled online. For the most up to date availability and prompt service the best way to get an appointment is to contact us via phone : 518.260.4107 or by e-mail: firstname.lastname@example.org or our on our "contact us" page.
How long will I have to wait for my service?
Our services are highest in demand from May-July and these months book out usually by the end of March so booking for these months is HIGHLY encouraged. We can schedule up to a year in advance for desired timeframes. Other times of the year the average wait for services is 2-4 weeks.
How long will my service take?
Most average homes take between 1-3 hours for window cleaning and around the same amount of time for house or pressure washing services.
How many team members will come to the job?
Most jobs will have 1-3 professionals on site based on service being provided.
What is included in your window cleaning services?
**Interior/Exterior window cleaning includes: hand cleaning of the interior window and hand wiping of the tracks and sills. We then wipe your screen and frame with a damp cloth, wiping down tracks & sills of the window as accessible and we then re-install the screens.
**Exterior Only window cleaning includes: hand cleaning of the exterior windows or using our purified water-fed pole system and we then hand wipe your screen screen and exterior window frame with a damp cloth. We then finish by wiping down tracks & sills of the exterior only and reinstall the screen.
**Please note that screens can be machine washed for an additional $2 per screen. This is recommended for screens with lots of dust and/or pollen.**
What should I do to prepare for my appointment?
For interior/exterior cleaning we ask that you make sure all items such as plants, picture frames, and knick knacks are removed from window sills and that all windows are accessible. We will need access to the interior of your home so please call or e-mail the office to make arrangements for this.
For exterior only windows cleanings please make sure your windows are closed, screens are removed or unlocked, and exterior water spigot is on.
Can you remove paint from windows?
Paint, stucco, silicone, stickers and other construction and remodeling debris can be removed professionally & efficiently from windows. Removal of such debris is not included with our regular window cleaning service and there is an additional charge per affected window for the construction debris that needs to be removed.
What happens if it is raining or forecasted to rain during my scheduled appointment?
This is based upon our discretion and the safety of our professionals. If we need cancel, we will reschedule as soon as possible based on our availability. We do prefer that the appointment is kept to get the interior windows done and then we can re-schedule the exteriors easily as you do not have to be home for that service.
How often should I have my windows cleaned?
As with most things, that depends on your circumstances and preferences. Many residential customers like to have their windows cleaned once or twice a year. For our commercial accounts some find a bi-weekly or monthly cleaning benefits them the most. We can give you professional recommendations to find out the best fit for your specific needs.
My windows look foggy. Will the fog go away after the windows are cleaned?
"Foggy” windows are often damaged or defective double pane windows. This does not clean up. The fog appears between the panes of glass and comes from a broken seal on the actual window. Foggy windows would need to be replaced by the manufacturer or a local window company.
What is the difference between house & pressure washing?
House washing includes your home & garage. All other work is priced out and regarded as pressure washing and includes decks, patios, fences, concrete work, patios, pool surrounds, etc.
What is included in a house washing service?
Our house washing service includes cleaning of your homes siding, covered porches, attached garage(s), gutter/fascia exteriors, eaves, and any foundation areas, if needed. ***Please Note*** Any detached garages, decks, patios, sidewalks are separated out in your quote and priced accordingly under our pressure washing guidelines.
Will pressure washing damage my siding? Do you use high or low pressure?
When washing homes, we use what is called a soft washing process. A pressure washer is used however we have a variety of tips that allow for low pressure to be used on your siding. The soft wash process method is cleaning by a soft application of solution, an agitation period, followed by a low-pressure rinse of remaining debris. Using this process eliminates the risk of pressure wash marks in the finish of your wood, vinyl, stucco, or brick. If there are abnormally soiled areas, agitation by brush or by hand may be required.
Do you use bleach?
We do use a small chlorine base in our solution because it is the most effective and expedient solution to safely remediate mold, mildew, algae, and grime for the best and long lasting results. With proper proportioning and thoroughly pre-soaking all surrounding plants and landscape, it is very seldom an issue for the safety of your home, landscaping & pets.
Do you have an alternative to your bleach based solution?
There are obviously many other cleaners out there, however we have found through over 10 years of experience that chlorine-based solutions, if properly proportioned and carefully applied, are the most effective and provide longer lasting results. Some companies resort to using "high pressure" cleaning (which encompasses most all residential pressure washers) which is not a viable or safe option for your home for the following reasons:
First, there is the risk of damage to the surface being cleaned, which is very easy to do unless you have the proper equipment and experience necessary.
Second, when cleaning with high pressure the surface may appear clean afterwards, but organic growth can rapidly reappear because it's not actually remediating or killing the growth; it's just minimizing it's appearance for a short-term length.
Lastly, without the proper experience, working with high pressure is not only potentially damaging to surrounding surfaces, but there is also potential to inflict self harm by accidental high pressure to hands, feet, legs, and eyes from potentially flying debris. There is also risk of falling off ladders due to the "kick back" of high-pressure wands.
How warm does it have to be to do house/pressure washing?
Typically we can do house washing when it it 50 degrees and above for best results. For "tiger striping" on gutters for best result it would be 60 degrees and above. Please keep this in mind when scheduling.
What is "tiger striping" on my gutters? Can you remove it?
Tiger striping are the streak marks you see on your exterior gutters and yes we can happily remove this from your gutters with our house washing services. *Please note that it should be at least 60 degrees to remove tiger striping effectively so please keep that in mind when scheduling*
How do you address gutter helmets/gutter guards during the house washing process?
If your home has gutter helmets, we will scrub the groove between the guard and gutter itself to ensure proper flow into the gutter. However, any debris already existing in the gutter itself would be considered a separate cleaning service. *Please see our gutter cleaning services that we offer*
How should I prepare for my house or pressure wash service?
We ask that you make sure that your water spigot is turned on and accessible. It is also preferable if the homeowner can remove all window a/c units, decor, plants, and furniture from any porches decks and patios. This not only saves us time but also limits risk of accidental damage to your belongings as well. If you are physically unable to move any items that is understandable and we will do our best to accommodate you. See next question on tables/chairs.
**If there are an excessive amount of items and belongings to move it may be necessary to charge a fee for the extra time that was used to move things**
Should I remove my A/C unit?
We do recommend the removal of window AC units prior to a house washing. If you are not able to, it is possible to wash around and not spray AC directly; however we are not responsible for any leakage in the surrounding areas.
Will tables/chairs be washed off during my pressure washing service of my deck or patio?
A quick rinse off of dust/dirt from a small furniture set can be done at no extra charge with a house wash. However, if there is any mildew build up requiring solution application and/or extra items to be cleaned, there will be a separate fee.
Will the solution you use ruin my landscaping or plants?
We take every precaution to preserve your landscaping. Our manager will pre-soak your landscaping before, during, and after our solution application. Pre-soaking minimizes harm and any absorption of solution to any surrounding plants and landscape. We do not recommend any covering of any plants during warm & sunny days, as there is a risk of burning and discoloration of leaves and landscaping as well but will do so at your request as long as you are aware of the risk.
Will you need to walk through or on my landscaping during treatment?
We do our best to treat your home and landscaping investment with great respect. Whenever possible, we work over and around landscape. However, it is occasionally necessary to walk through or pull hoses through certain areas. We will do so very carefully and with caution to your home and landscaping. Afterwards, if there are any obvious areas of disturbance we will do our best to leave it as it was prior to our arrival.
Do you charge separate for garages or is that included in my house wash price?
If your garage is attached to your home it is included in your estimate; if it is a detached garage it will appear as a separate charge on your estimate.
Do you wash log homes, cedar siding, and aluminum siding?
Yes, but is done on a case by case basis due to many variables. We will let you know at the time of your estimate if we are able to clean your home with good results based on expectation.
How do you clean stucco siding?
We clean stucco with our soft wash/light pressure cleaning. The solution will loosen up and clean everything well and mild pressure is used based on the condition of stucco. Some really tough stained areas might have slight discoloration if they were heavily soiled due to the discoloration from the stain, not the process. If you have areas where there is a run down area from water from the roof where it runs down from the stucco after the staining is removed you will have an area where the rain has worn away the finish of the stucco. This will need to be re-painted or fixed by a contractor.
Will your ladder damage our gutters/siding?
If a ladder is required for cleaning of any kind, we try to never rest our ladder directly on gutters or guards. With the ladder stabilizers that we have equipped on our ladders they allow us to rest the stabilizer on the roof above the gutter or on the siding below, without causing any damage to your home or guards.
Do you clean garage floors?
We will clean garage floors depending upon the type of staining, having adequate drainage, and provided that there is nothing too water sensitive in the surrounding the area. We are usually able to lighten oil stains in concrete, but cannot guarantee complete removal.
Can you wash vinyl fencing & decks?
We do offer vinyl fence & deck washing under our pressure washing services. We use a similar soft wash process on vinyl decks and fences as we do for vinyl siding on your home. You will see these prices in your estimate.
Do you do concrete work ? If so, what is the process of that and is there a special solution used?
Yes, we do clean concrete. We pre-soak surrounding areas, then apply our soft wash solution. We then allow for an agitation period followed by the use of a rotary washer which allows us to clean concrete quickly and effectively. Hot water can be used if necessary for heavily soiled and stubborn stains. Although, some stains are still difficult to remove from concrete and will be pointed out prior to the cleaning.
What are artillery spores?
Artillery spores are small black raised dots that form from fungus primarily from mulch used around your home that shoot up to 8 ft. high and attach to your home. Unfortunately, they are very difficult to remove safely; even with the use of moderate pressure and solutions. We do not guarantee their removal when washing your home.
If you wash my house and my windows get sprayed, how clean will my windows be?
After the washing of our home we do our best to thoroughly rinse your windows with water from each direction, rinsing the glass, frames, and sills. We cannot guarantee a spotless finish, as that is dependent on the hardness of your water but some of our customers are happy with the results of their windows with a house wash. If you want a spotless finish, our window cleaning service would be highly suggested.
Do you use my water for house washing or will you bring your own?
Typically, we use your water and ask that your water spigot be turned on for your house/pressure wash service. We can haul our own water in our truck on an as needed basis for those who have a well. See question below.
Will I need to pay extra if I have a well?
If it’s a smaller home (under 1,500 sq. ft.) typically we have enough water to wash it (contained within the truck). A medium to larger home we will have to either go and refill truck or use some water from your home, which is typically 100-200 gallons. If we cannot use the water from your home there will be an additional fee for hauling water.
What is included with a gutter cleaning?
We hand clean the inside of the gutters & check the downspouts, if they are not functioning properly we remediate the clog by taking apart the downspout and removing debris. We do NOT clean the exterior of the gutter; this is included in our house washing services.
How do you check my downspouts?
Typically you can tell by 1) tapping/looking at it 2) blowing up the downspout 3) flushing 4) snaking. If there are concerns; we will snake the gutter out. If there is water in the downspout we are usually able to pull the debris out and water will flow freely.
Do you clear off the roof of debris?
In situations where we can safely remove debris, branches or leaves from your roof we will do so as we are able and for a separate charge but will not guarantee if there is a safety or risk exposure. The technician will access at time of service and charge accordingly.
What are Leaf Relief gutter guards?
Leaf Relief gutter guards are an aluminum porous guard that keeps debris out of the gutter. They are very effective and affordable. They have a 25-year guarantee and our technicians can verify if it is a good fit for your home & it’s surroundings.
I have gutter guards but my gutters are still clogged or I have a concern that they might be, what do you recommend?
If gutter guards are clogged or water is running over them based on the type of guard you have we can sometimes wash them out or remove the guard, clean out the gutter, and then reinstall the guard. The cost for this service is around $225.00-$350.00 and is recommended approximately every 3-5 years.
What is your cancellation policy?
Please try and cancel appointments within 48 hours or as much notice as possible as we book out far in advance; especially from April - August. We do understand that life throws all kinds of surprises at us so we are flexible and willing to work around your schedule and convenience. We do reserve the right to charge a $100 cancellation fee based on circumstances.
Do you offer any discounts?
We offer (with a grateful heart) discounts to the following:
5% discount for military members.
5% discount for seniors, ages 65 and older.
**Please note that discounts cannot be combined with other discounts or offers**
Do you accept competitor’s coupons?
No, we do not accept competitors coupons.
Can you give me an estimate over the phone?
We do not offer estimates over the phone as there are many variabilities and logistics with your individual home. We do both online and in-person estimates.To receive an online estimate please connect with us via our contact us page or call us to get an in person estimate for an accurate estimate of your home or business
How long is an estimate valid for?
Estimates are valid for 3 months. Prices are subject to change annually.
Do you have insurance?
Yes. We are fully insured and carry commercial auto, liability & workers compensation insurance. We would be happy to furnish you with any up-to-date copies at any time.
What payment methods are accepted?
Credit cards, cash, and checks made payable to: Clearview ECS, LLC are all accepted forms of payment. You may also pay online as well using our pay online tab or call our office with your credit card to pay. ***Checks are preferred due to the high cost of processing fees***
Will I be charged sales tax?
Yes, all services are subject to the current NYS sales tax rates.
When is payment due?
For residential work payment is due upon completion of the job or paid via check to: Clearview ECS, LLC - 21 Paris Ave. Corinth, NY 12822 or online within 7-10 business days after completion of work and after the invoicing has been sent.
Commercial accounts may discuss payment terms with us prior to scheduling their first services.
**If your account goes 60 days past due your account will be referred to a collection agency**
What happens with returned checks?
A $35.00 fee is added to accounts with returned checks, this fee is in addition to any late fees incurred. You will be asked to pay upfront the next time your service is rendered.
What is the etiquette on tipping?
Tipping is never required, but is always greatly appreciated based on your experience with us. Tips can be paid by cash or added to a check. We will make sure tips get to the right team member. If adding a tip to a check payment please make sure you make a note of it on the memo line of your check.